CA Global: is in search for Field Service Engineer – Special B787 Global Support Network (GSN)
Description
C&PS – Field Service has an exciting development opportunity to provide Global Support Network (GSN) technical support as part of the Entry in to Service (EIS) for the Boeing 787 aircraft. The primary responsibility of this assignment will be to support the entire Boeing 787 “All Systems” on newly deployed equipment installed on Boeing 787 aircraft entering into service for the first time with a customer. However, support of company Flight Control Systems and other electrical /avionics systems will also be as required.
The Field Service Engineer/GSN will be assigned to several pre-determined out-station airports where the Boeing 787 aircraft will be flying within Europe, Asia and Africa. The objective of the Global Support Network is to utilize the combined Boeing and Supplier OEM support infrastructure to support the Boeing 787 worldwide. The GSN Rep will provide “meet and greet” support (will meet every airplane for each arrival/departure and overnight maintenance) at each selected line station for a duration of up to three month at a time or longer. The full duration of the GSN temporary assignment will be 24 months. After completion of the GSN role the FSE will be allocated to a specific support coverage area where FSE resides to provide full time field service support to area customers.
Responsibilities include but may not be limited to:
· Being single point of contact/customer focal for B787 at designated out-station airports
· Provide technical assistance and training for Customers and/or FSE as required.
· Establishing long term professional relationships with these strategically important customers and ensure positive company image
· Develop a teaming relationship with members of the Operator maintenance staff, Boeing Operation Center (BOC), Boeing Field Representative, and company Technical Operations Center (TOC)
· Develop and execute a proactive support strategy within the assigned out-station airport location including a well coordinated plan in preparation for a successful exit from the out-station support assignment
· Provide support for the Boeing BOC and company TOC as required.
· The GSN rep shall be knowledgeable in the application and use of the airplane’s diagnostic systems
· The support shall include training and system troubleshooting as required for B787 operator
· Utilize and Interact effectively under established Global Support Network concept of Operation manual for the 787
Execute support strategy within out –station airport to ensure timely resolution of 787 EIS issues.
Meet the customer’s airplane any time, 24/7, upon arrival at the Line Station unless actively supporting resolution of an AOG issue with Network Rep’s system on any other airplane at that Line Station.
If technical / operational issues affecting dispatch exist, assist the customer mechanic or maintenance provider in notifying the Enhanced Entry into Service (EEIS) Customer Team at the Main Base and the Boeing Operation Center (BOC) to engage the resources there.
Work with airline maintenance to interrogate the airplane’s diagnostic systems(e.g., via Central Maintenance Control Function) and gather additional data irrespective of system responsibility as requested by either the EEIS On-Site team at Main Base, the Field Service Office supporting that airline, and the Boeing Operations Center. (It can be assumed the airline maintenance provider, be they airline or third party, at both main bases and line stations have at least the minimum requisite 787 skills to ultimately generate those data requested. However, it is presumed that in some cases, having the GSN Rep guide or assist in gathering these data will yield results more quickly.)
Transmit requested data.
Be shipside for each dispatch to support on-time departure.
Continue working with station airline personnel as requested until issue is resolved and/or airplane is released.
Report issue resolution status to EEIS On-Site Team at Main Base, or the Field Service Office supporting that airline and the Boeing Operations Center.
If an issue is entirely contained within the Network Rep’s system of responsibility, work with the airline maintenance personnel to resolve the issue and provide a summary notification to either the EEIS On-Site team or the appropriate Field Service Office and the Boeing Operations Center.
Report imminent AOG and significant issues affecting dispatch or by customer request to the EEIS On-Site team or the BOC.
Provide familiarization on GSN Rep’s system to airline personnel.
Develop a working relationship with the airline’s maintenance personnel at that location and how to contact them.
Assist customers with technical support in the operation of systems on their aircraft. Provide on-site and remote technical support.
Qualifications
Required Qualifications:
10 years of relevant experience maintaining and/or troubleshooting complex air transport aircraft with advanced electronics, engines and flight controls in a line maintenance environment utilizing software and tooling,
8-10 years of relevant avionics experience, preferably on B777 Avionic/system
5 years minimum customer facing experience required
Technical expertise, a high degree of flexibility and advanced problem solving skills are required.
Four (4) year college degree or 10+ years of relevant work experience preferred.
Must have proven track record in demonstrating customer satisfaction skills with high visibility customers; ability to establish credibility and maintain strong customer relationships.
Demonstrated communication and teamwork skills.
Experience interfacing and resolving customer concerns and problem solving.
Ability to learn and use customer management and knowledge management tools.
Demonstrated business acumen.
Strong Interpersonal skills with ability to work independently, as well as part of a team.
Strong verbal and written communication skills with the ability to positively influence others and work well within the team environment
Strong time management skills with the ability to manage conflicting priorities. Exhibits sound independent judgment in assessing priorities, needs and problem resolution.
Utilizes time management skills to manage conflicting priorities. Exhibits sound independent judgment in assessing priorities, needs and problem resolution.
Must be prepared to travel up to 100% of the assignment duration.
Ability to travel on short notice to support aircraft on ground.
Ability to work non-standard hours (weekends and holidays) as needed.
Ability to interact and respect different cultures while delivering business results
Minimizes defects and enhances process improvements using Six Sigma Plus tools.
Significant experience in Airline/Air Transport industry and tertiary qualifications in aircraft maintenance and troubleshooting
Thorough knowledge of “All Systems” installed on the Boeing 787 aircraft
Thorough knowledge of electrical/avionics equipment/systems, and system software installed on airplanes
Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
Ability to perform in a highly visible technical leadership role and establish credibility, maintaining strong customer relationships
Preferred Qualifications
A&P license (or country equivalent) is desirable.
Ability to speak multiple languages
Please email cv to padre@caglobalint.com
CA Global: is in search for Field Service Engineer – Special B787 Global Support Network (GSN) Temporary Assignment
Description
C&PS – Field Service has an exciting development opportunity to provide Global Support Network (GSN) technical support as part of the Entry in to Service (EIS) for the Boeing 787 aircraft. The primary responsibility of this assignment will be to support the entire Boeing 787 “All Systems” on newly deployed equipment installed on Boeing 787 aircraft entering into service for the first time with a customer. However, support of company Flight Control Systems and other electrical /avionics systems will also be as required.
The Field Service Engineer/GSN will be assigned to several pre-determined out-station airports where the Boeing 787 aircraft will be flying within Europe, Asia and Africa. The objective of the Global Support Network is to utilize the combined Boeing and Supplier OEM support infrastructure to support the Boeing 787 worldwide. The GSN Rep will provide “meet and greet” support (will meet every airplane for each arrival/departure and overnight maintenance) at each selected line station for a duration of up to three month at a time or longer. The full duration of the GSN temporary assignment will be 24 months. After completion of the GSN role the FSE will be allocated to a specific support coverage area where FSE resides to provide full time field service support to area customers.
Responsibilities include but may not be limited to:
· Being single point of contact/customer focal for B787 at designated out-station airports
· Provide technical assistance and training for Customers and/or FSE as required.
· Establishing long term professional relationships with these strategically important customers and ensure positive company image
· Develop a teaming relationship with members of the Operator maintenance staff, Boeing Operation Center (BOC), Boeing Field Representative, and company Technical Operations Center (TOC)
· Develop and execute a proactive support strategy within the assigned out-station airport location including a well coordinated plan in preparation for a successful exit from the out-station support assignment
· Provide support for the Boeing BOC and company TOC as required.
· The GSN rep shall be knowledgeable in the application and use of the airplane’s diagnostic systems
· The support shall include training and system troubleshooting as required for B787 operator
· Utilize and Interact effectively under established Global Support Network concept of Operation manual for the 787
Execute support strategy within out –station airport to ensure timely resolution of 787 EIS issues.
Meet the customer’s airplane any time, 24/7, upon arrival at the Line Station unless actively supporting resolution of an AOG issue with Network Rep’s system on any other airplane at that Line Station.
If technical / operational issues affecting dispatch exist, assist the customer mechanic or maintenance provider in notifying the Enhanced Entry into Service (EEIS) Customer Team at the Main Base and the Boeing Operation Center (BOC) to engage the resources there.
Work with airline maintenance to interrogate the airplane’s diagnostic systems(e.g., via Central Maintenance Control Function) and gather additional data irrespective of system responsibility as requested by either the EEIS On-Site team at Main Base, the Field Service Office supporting that airline, and the Boeing Operations Center. (It can be assumed the airline maintenance provider, be they airline or third party, at both main bases and line stations have at least the minimum requisite 787 skills to ultimately generate those data requested. However, it is presumed that in some cases, having the GSN Rep guide or assist in gathering these data will yield results more quickly.)
Transmit requested data.
Be shipside for each dispatch to support on-time departure.
Continue working with station airline personnel as requested until issue is resolved and/or airplane is released.
Report issue resolution status to EEIS On-Site Team at Main Base, or the Field Service Office supporting that airline and the Boeing Operations Center.
If an issue is entirely contained within the Network Rep’s system of responsibility, work with the airline maintenance personnel to resolve the issue and provide a summary notification to either the EEIS On-Site team or the appropriate Field Service Office and the Boeing Operations Center.
Report imminent AOG and significant issues affecting dispatch or by customer request to the EEIS On-Site team or the BOC.
Provide familiarization on GSN Rep’s system to airline personnel.
Develop a working relationship with the airline’s maintenance personnel at that location and how to contact them.
Assist customers with technical support in the operation of systems on their aircraft. Provide on-site and remote technical support.
Qualifications
Required Qualifications:
10 years of relevant experience maintaining and/or troubleshooting complex air transport aircraft with advanced electronics, engines and flight controls in a line maintenance environment utilizing software and tooling,
8-10 years of relevant avionics experience, preferably on B777 Avionic/system
5 years minimum customer facing experience required
Technical expertise, a high degree of flexibility and advanced problem solving skills are required.
Four (4) year college degree or 10+ years of relevant work experience preferred.
Must have proven track record in demonstrating customer satisfaction skills with high visibility customers; ability to establish credibility and maintain strong customer relationships.
Demonstrated communication and teamwork skills.
Experience interfacing and resolving customer concerns and problem solving.
Ability to learn and use customer management and knowledge management tools.
Demonstrated business acumen.
Strong Interpersonal skills with ability to work independently, as well as part of a team.
Strong verbal and written communication skills with the ability to positively influence others and work well within the team environment
Strong time management skills with the ability to manage conflicting priorities. Exhibits sound independent judgment in assessing priorities, needs and problem resolution.
Utilizes time management skills to manage conflicting priorities. Exhibits sound independent judgment in assessing priorities, needs and problem resolution.
Must be prepared to travel up to 100% of the assignment duration.
Ability to travel on short notice to support aircraft on ground.
Ability to work non-standard hours (weekends and holidays) as needed.
Ability to interact and respect different cultures while delivering business results
Minimizes defects and enhances process improvements using Six Sigma Plus tools.
Significant experience in Airline/Air Transport industry and tertiary qualifications in aircraft maintenance and troubleshooting
Thorough knowledge of “All Systems” installed on the Boeing 787 aircraft
Thorough knowledge of electrical/avionics equipment/systems, and system software installed on airplanes
Proven track record in meeting customer commitments and resolving customer concerns in a timely manner.
Ability to perform in a highly visible technical leadership role and establish credibility, maintaining strong customer relationships
Preferred Qualifications
A&P license (or country equivalent) is desirable.
Ability to speak multiple languages
Please email cv to padre@caglobalint.com
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